FAQ’s
Echo2Go
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Prescription requirements
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Payment options & Cancellation Policy
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Booking and Services
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Insurance coverage
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Areas of operation
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Privacy, Safety and Certification
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The Mobile Experience & Logistics
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Results & Medical Follow-up
Only our whole-body ultrasound does not require a referral. For the rest, your physician must give you a prescription for a diagnostic scan and a radiologist-signed report is sent directly to them.
Yes. You may cancel your appointment, but refunds depend on the timing of your cancellation:
– More than 72 hours before the exam: 50% refund of the amount paid.
– Less than 72 hours before the exam: no refund is issued.
This policy ensures that we can efficiently manage our mobile service schedule and offer access to other patients.
Yes, under the following conditions:
– You may reschedule your appointment once, provided it is more than 72 hours before the exam.
– Rescheduling is not allowed within 72 hours of the appointment.
– If you selected Affirm, a small non-refundable deposit was required at booking.
– Full payment through Affirm must be completed at least 72 hours before the appointment.
– If the appointment is within 72 hours, full payment must be made within 4 hours of booking.
– If payment is not received in time:
– The appointment will be automatically cancelled.
– The deposit is non-refundable.
Your time slot will be temporarily held, but:
– If payment is not received within the deadline (4–72 hours),
– The appointment will be manually cancelled by our team when we return, with no guarantee of rebooking the same slot.
– Log in to your patient portal using the link in your confirmation email.
– You can cancel or modify your appointment according to the policy.
– For assistance: support@echo2go.ca
– “No-shows” are not eligible for refunds.
– A new payment will be required to book another appointment.
-You can read our full cancellation, refund, and payment policy here:
Echo2Go cancellation policy
We offer a full range of ultrasounds and dopplers. See our services page for more detail
Between 20- and 50-minutes total depending on your exam.
How do I prepare?
Clear instructions are on your booking confirmation and are specific to your test.
Absolutely.
It is a proprietary, head-to-toe assessment evaluating over 60 structures (organs, glands, and vessels). It is designed for early detection in asymptomatic individuals or those with family histories of disease.
You can book directly through our website in under 2 minutes. Choose your scan, time, and location — we handle the rest. If you need assistance to book, you can call us directly!
Ultrasound is highly effective at detecting solid tumors, cysts, and masses in major organs at early stages. While it is a powerful tool for proactive health, it is intended to complement, not replace, traditional screenings like colonoscopies or mammograms.
Yes. We use state-of-the-art, FDA- and Health Canada-approved diagnostic ultrasound machines, the same technology trusted in leading hospitals and clinics.
Trusted professionals. All scans are performed by board-certified radiologists or OTIMROEPMQ-certified technicians supervised by radiologists. All images are reviewed and reports issued by certified radiologists.
Yes. As a mobile service, we require a safe, flat space to park our specialized vehicle (such as a driveway or accessible street parking) at your location.
No. The vehicle remains fully stationary and safely parked for the entire duration of your visit.
Absolutely. Our vehicles are premium, black, and unmarked with no exterior logos. Our staff is trained to provide a professional and private experience at your home or office.
You will need to provide access to the skin of the areas being scanned. We provide medical gowns and ensure your comfort within our climate-controlled, private mobile clinic.
You will typically receive your report within 72 hours. For Whole-Body assessments, a detailed color-coded report is usually uploaded to your portal within 3 business days.
If a critical finding is identified, you will be informed immediately. We will provide a direct referral to our network of collaborating hospitals and specialists to ensure you receive follow-up care without delay.
No. Echo2Go is a private, non-insured service. We do not bill RAMQ and our reports are not uploaded on DSQ for now. However, our services are often covered by many private insurance plans or can be claimed as a tax-deductible medical expense.