FAQ’s

Yes. You may cancel your appointment, but refunds depend on the timing of your cancellation:
– More than 72 hours before the exam: 50% refund of the amount paid.
– Less than 72 hours before the exam: no refund is issued.
This policy ensures that we can efficiently manage our mobile service schedule and offer access to other patients.

Yes, under the following conditions:
– You may reschedule your appointment once, provided it is more than 72 hours before the exam.
– Rescheduling is not allowed within 72 hours of the appointment.

– If you selected Affirm, a small non-refundable deposit was required at booking.
– Full payment through Affirm must be completed at least 72 hours before the appointment.
– If the appointment is within 72 hours, full payment must be made within 4 hours of booking.
– If payment is not received in time:
  – The appointment will be automatically cancelled.
  – The deposit is non-refundable.

Your time slot will be temporarily held, but:
– If payment is not received within the deadline (4–72 hours),
– The appointment will be manually cancelled by our team when we return, with no guarantee of rebooking the same slot.

– Log in to your patient portal using the link in your confirmation email.
– You can cancel or modify your appointment according to the policy.
– For assistance: support@echo2go.ca

– “No-shows” are not eligible for refunds.
– A new payment will be required to book another appointment.

-You can read our full cancellation, refund, and payment policy here:
Echo2Go cancellation policy